FAQ
MultiPad VISCONTE 3 What are the basic facts of the Windows 10 upgrade?
Microsoft is making Windows 10 available as free upgrade for qualified Windows 7, Windows 8.1, and Windows Phone 8.1 devices. It will be available starting July 29, 2015; people can reserve their free upgrade today. You only have until July 29, 2016 to take advantage of this offer. Once you upgrade, you have Windows 10 for free on that device.
MultiPad VISCONTE 3 Is the upgrade really free?
Yes, it’s free. This is a full version of Windows, not a trial or introductory version. It is available for a limited time: you have one year from the time Windows 10 is available to take advantage of this offer.
MultiPad VISCONTE 3 How do I get my free upgrade?
You can do one of two things1: a) Buy a new Windows 8.1 device and upgrade it to Windows 10 for free, or b) Reserve a free upgrade for your existing Windows 7 or Windows 8.1 PC. Not every device will run every feature of Windows 10. Be sure to check with your manufacturer before purchasing. Additional details on upgrade qualifications are below.
MultiPad VISCONTE 3 What happens when I reserve?
When you reserve, you can confirm your device is compatible with Windows 10. Between reservation and when your upgrade is ready, the files you need for the upgrade will be downloaded to your PC to make the final installation go more quickly. Then, when your upgrade is ready after July 29, 2015, you get a notification that lets you get started with your upgrade.
MultiPad VISCONTE 3 Are there any qualification requirements?
The only requirements are that a) your device is compatible, and b) you’re running genuine Windows 7 Service Pack 1 (SP1) or Windows 8.1 (Update).
Windows 10 is designed to run on Windows 7 and Windows 8.1 PCs. That means your device is likely compatible and will run Windows 10.1
See the full specifications here https://www.microsoft.com/en-us/windows/windows-10-specifications
MultiPad VISCONTE 3 If I buy a new PC today, can it upgrade to Windows 10?
Yes, new qualified PCs can run Windows 10. Windows 10 is designed to be compatible with the Windows 8.1 laptop, tablet or desktop PCs that are for sale now. Device manufacturers make decisions about their device models and some Windows 10 features may not be available on certain devices, so be sure to check with the retailer or manufacturer for details.
MultiPad VISCONTE 3 How long does it take to install the upgrade?
Plan for about an hour for the installation. Newer devices may only take 20 minutes, and older devices may take more than an hour. You’ll need to download the installation files before you begin. If you reserve, we’ll take care of downloading those files for you and let you know when you are ready to get started.
MultiPad VISCONTE 3 How do I reserve on my existing device?
Just open the Get Windows 10 app (description below) and click reserve. Click on the small Windows icon located at the lower right side of the taskbar. Click ‘Reserve your free upgrade’ when prompted. There’s no obligation and you can cancel your reservation at any time. After you reserve, we will download Windows 10 to your device when it’s available. Then we will notify you when your device is ready to install the upgrade.
MultiPad VISCONTE 3 What is the Get Windows 10 app?
A shot of the desktop with a circle around the Windows icon in the bottom right corner.
Get Windows 10 is an app that’s designed to make the upgrade process easy. It checks to make sure your device is compatible, and it reserves your free upgrade; it also has information to help you learn about the features in Windows 10.
For devices running Windows 7 SP1 or Windows 8.1 Update with Windows Update enabled, the app shows up automatically as a Windows icon in your system tray at the bottom right-hand side of your screen.
MultiPad VISCONTE 3 How do I get a confirmation that I’ve reserved my upgrade?
Just click reserve in the Get Windows 10 app and then enter your email address at the confirmation screen. You can also check your reservation status here: Right click on the Get Windows 10 app or Windows icon located at the right end of the taskbar. Select “Check your upgrade status”
MultiPad VISCONTE 3 If I change my mind, can I cancel my reservation?
Yes, you can cancel your reservation at any time prior to installing Windows 10. Here’s how:
Right click on the Get Windows 10 app or Windows icon located in right end of the taskbar.
Select “Check your upgrade status”
Click the menu in the upper left corner, then select “View Confirmation.”
In the lower left, select “Cancel reservation.”
MultiPad VISCONTE 3 Can I get my free Windows 10 upgrade even if I didn’t reserve?
Yes. The easiest way to get the free upgrade is to reserve, but you can upgrade even if you don’t reserve.
Once Windows 10 is available, we’ll begin notifying devices that their free upgrade is available. Just open the Get Windows 10 app to schedule your upgrade. Note: Some notifications will go out as soon as Windows 10 is available; others may go out in the weeks or months following.
MultiPad VISCONTE 3 What if I have more than one Windows device—can I upgrade them all?
Yes, you can get a free upgrade for each of your eligible Windows devices. All you need to do is make a separate reservation for each device you want to upgrade.
MultiPad VISCONTE 3 Why don’t I have the Get Windows 10 app?
If you don’t see the Get Windows 10 app on your PC, it might be because:
Your device isn’t up-to-date with at least Windows 7 SP1 or Windows 8.1 Update.
Windows Update is turned off or is not set to received updates automatically.
You’ve blocked or uninstalled the necessary Windows Update functionality.
Your device is not running genuine Windows.
Running Windows Update and installing any available updates will fix the first three issues. Need more help? Go to our Windows Community Forum.
PCs that we determine cannot run Windows 10 will not see the Get Windows 10 app before July 29, 2015. After July 29, 2015, we’ll enable the icon in the system tray. This is to help ensure that you can easily check your PC’s compatibility if you choose.
If your device is managed as part of a school or business network, please check with your IT administrator about upgrading to Windows 10.
MultiPad VISCONTE 3 Why am I seeing notifications about Windows 10?
Notifications let you know about Windows 10 availability and the free-upgrade offer.
MultiPad VISCONTE 3 Can I turn off the notifications?
Yes. Click “Customize” in the System Tray and turn off the Get Windows 10 app notifications in the menu that comes up.
MultiPad VISCONTE 3 Can I reserve even if I didn’t get a notification?
Yes. You can reserve your upgrade at any time on any compatible PC by clicking on the Get Windows 10 app or the Windows Update control panel.
MultiPad VISCONTE 3 What edition of Windows will I get as part of this free upgrade?
When you upgrade, you’ll stay on like-to-like editions of Windows. For example, Windows 7 Home Premium will upgrade to Windows 10 Home. “N” and “KN” editions follow the upgrade path of the parent edition (e.g., Windows 7 Professional N upgrades to Windows 10 Pro N).
Some editions are excluded: Windows 7 Enterprise, Windows 8/8.1 Enterprise, and Windows RT/RT 8.1. Active Software Assurance customers in volume licensing have the benefit to upgrade to Windows 10 enterprise offerings outside of this offer.
MultiPad VISCONTE 3 Will I get all of the features of Windows 10 once I upgrade?
Some Windows 10 features will require advanced hardware and not all features and services are available on every device, nor in every market. For instance, Cortana is not available in all markets. See the Specifications page (for more details).
MultiPad VISCONTE 3 Will my devices and apps work with Windows 10?
Windows 10 is designed to be compatible with the vast majority of Windows 7 and Windows 8.1 devices -- so your device is most likely compatible. For details on your specific device and apps, you can use the Get Windows 10 app to do a compatibility check. Click the menu in the upper left of the app, and select “Check your PC” or “Your PC is good to go.” This displays any compatibility issues we find and recommends a resolution; while we don’t have info on every app or device in existence, it provides a comprehensive list of all known potential compatibility issues. Some Windows 10 features will require advanced hardware and not all features and services are available on every device, nor in every market. For instance, Cortana is not available in all markets.
MultiPad VISCONTE 3 Can I reinstall Windows 10 on my computer after upgrading?
Yes. Once you’ve upgraded to Windows 10 using the free upgrade offer, you will be able to reinstall, including a clean install, on the same device. You won’t need to purchase Windows 10 or go back to your prior version of Windows and upgrade again.
You’ll also be able to create your own installation media like a USB drive or DVD, and use that to upgrade your device or reinstall after you’ve upgraded.
MultiPad VISCONTE 3 Will all my stuff be in the cloud?
Your files are saved on the hard drive of your device by default. Windows 10 includes OneDrive which provides free storage space in the cloud; this is completely optional, but gives you the benefit of being able to access your personal files from anywhere.
MultiPad VISCONTE 3 Does the update of Windows system to Windows 10 using Windows Technical Preview program cause void of warranty?
We kindly inform you, that Technical/Consumer Preview version has not been approved for using on our devices. Problems and errors, which are caused by using non-approved software can not be reason to repair it under warranty. If it is necessary to contact the service centre, the device diagnostics and repair can be performed ONLY if there is original operating system installed on the device. Please notice, that recovering the original software version can not be performed under warranty and causes the repair costs.
MultiPad VISCONTE 3 High power consumption in sleep when Wi-Fi is turn on.
Install Windows updates:
1. Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.
2. Tap or click Check now, and then wait while Windows looks for the latest updates for your PC.
3. If updates found, tap or click Install updates.
MultiPad VISCONTE 3 High power consumption in standby mode when keyboard is connected to the device.
Update bios.
Update can be downloaded using following link:
https://svc.prestigio.com/Service_Files/TabletPC/Visconte%203%20(PMP810T)/BIOS/Visconte3.B25.02.023.zip
MultiPad VISCONTE 3 It is not possible to turn on Visconte tablet.
Please try to charge the device for 30 – 45 minutes and then try to turn on the device.
MultiPad VISCONTE 3 How to free up drive space on your on your tablet?
Please follow instruction on Microsoft website:
1) http://windows.microsoft.com/en-us/windows-8/free-up-disk-space
2) http://windows.microsoft.com/en-us/windows/delete-files-using-disk-cleanup#delete-files-using-disk-cleanup=windows-8
MultiPad VISCONTE How to add Office 365 after resetting to the factory default setting:
After resetting to factory default settings, Office365 will be lost, but this can be restored from the link which added in IE favorite:
https://officesetup.getmicrosoftkey.com/ or from https://office.microsoft.com/MyAccount.aspx.
1. Link to the website to download the office365.
2. Activate it.
3. No needed any activation key again, it will be activated when link to MS website if your OS is activated.
If you did not register Office 365 Personal before resetting your device please contact Microsoft support (http://www.microsoft.com/en-us/worldwide.aspx) for assistance in installing Office 365 Personal.
MultiPad VISCONTE How to get more Disk Free Space on my Prestigio Visconte?
Delete files using Disk Cleanup:
http://windows.microsoft.com/en-us/windows/delete-files-using-disk-cleanup#delete-files-using-disk-cleanup=windows-8
Also:
http://windows.microsoft.com/en-us/windows-8/free-up-disk-space
MultiPad VISCONTE How to restore Office 365 Personal if you accidently deleted it from your tablet?
1. Do you have an Office MPI card with the Office product key, that came together with the product? If so then go to http://www.office.com/setup, enter the product key and follow the instructions.
2. You can restore factory defaults (swipe right, Settings, change PC settings, Update and Recovery) and office will be completely restored.
MultiPad VISCONTE 3 How to change the system language?
You'll need to download the language pack if you want to make the language your Windows display language (that's the language you see most often in Windows and apps).
1. Swipe in from the right edge of the screen, tap on Settings, and then tap on Change PC settings.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click on Settings, and then click on Change PC settings.)
2. Tap or click on Time and language, and then tap or click on Region and language.
3. Tap or click on a language that says Language pack available underneath, and then tap or click on Options.
4. Tap or click on Download. The download process might take a while, depending on your PC and the size of the language pack.
If you want to make this your display language, see the next section "Change your Windows display language".
MultiPad VISCONTE 3 How to adjust screen brightness?
Swipe in from the right edge of the screen and tap on Settings,
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up and click on Settings.)
Press and hold Screen and move up or down to set level of brightness as you want.
MultiPad VISCONTE How to connect the tablet to the external screen?
Connect the device to external screen using HDMI cable.
Swipe in from the right edge of the screen, and then tap on Devices.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click on Devices.)
Tap or click on Project and choose how you want to connect screen (monitor, TV..)
MultiPad VISCONTE The device does not start what should I do?
It is necessary to make device diagnostics.
For this purpose you need to reclaim the device in the shop where you bought it or address our authorized service center. The list is here:
http://www.prestigio.com/support/service-centers
MultiPad VISCONTE How do I find out WiFi MAC address for my tablet?
Swipe in from the right edge of the screen, and then tap Settings.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
Write "cmd" and press enter -> write "ipconfig /all" and press enter -> Look for "Physical Address"
MultiPad VISCONTE How to perform Factory Data Reset?
Swipe in from the right edge of the screen, tap on Settings, and then tap on Change PC settings.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click on Settings, and then click on Change PC settings.)
Select Update and recovery -> Recovery -> And select the way you want to recover the device.
In case tablet is not booting up please reclaim the device in the shop where you bought it or address our authorized service center. The list is here:
http://www.prestigio.com/support/service-centers
MultiPad VISCONTE How to set up several keyboard languages of input?
You can use keyboard of languages which are added in Region and language option. It is not necessary to download language pack.
If you want add another keybord please follow these steps.
1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
2. Tap or click Time and language, and then tap or click Region and language.
3. Select Add language and select Language.
After you add the language you can select the language of keyboard using "Keyboard" symbol in lower-right corner.
MultiPad VISCONTE How to pre-install any language pack
Full instructions on Microsoft's website http://windows.microsoft.com/en-us/windows-8/add-language-keyboard