Frequently asked questions
Device compatibility
Why are all applications not available on my Prestigio device?
Most 3rd party applications are available on all Prestigio tablets and smartphones. However, sometimes the application requires certain technical parameters for quality display on the device. Such as 3G, high speed display and graphics. Application compatibility with devices can be checked on our website - http://www.prestigio.com/apps
How can I save on applications?
Prestigio provides customers with the best offers. Business, entertainment and education applications are available for Prestigio users with special discounts or even absolutely free. Thus, ultra-secure cross-platform cloud storage MultiCloud gives 200 Gb for 1 year for free and saves 20 EUR for the user. Also, on all Prestigio devices there is a preinstalled full version of Office Suite Pro, which normally costs 11 EUR. In total a Prestigio user could save up to 70 EUR on Applications with special offers from Prestigio. Check out our web site to find a full list of special offers.
Migrating from iOS to Android
Android today is better than it has ever been and is a great alternative to iOS. Here are some simple steps that will make the transition to Android as comfortable as possible:
1. Turn on your Android-based smartphone or tablet , connect to the Internet , connect to your Gmail account and download all the necessary applications from the Google Play Store.
Update your iPad or iPhone to the latest version of iOS, backup contacts using the iCloud service, including synchronisation of contacts into your Gmail account, disable iMessage settings and check synchronisation of your iPhone with your PC to back up all of the content. These two steps will help you to move an Android smartphone Gmail account, contacts and set all necessary applications .
If for any reason you couldn’t transfer your contacts, it is suggested that you download them on your PC in vCard site apple.com / icloud, using your Apple ID. Then the browser must log in to the service Gmail, select the "Contact Us" , or rather the item " Import Contacts ", click the "Browse" button and specify the file vCard, you want to download .
3 . Transferring music . To do this, download the Google Music Manager application, which will add to Google Play all your audio files from iTunes.
4 . Rearrange the SIM- card. For this you will need an adapter which will change nano-SIM to micro-SIM.
5 . Use Chrome and not the Safari browser as it is safer and better in many ways.
TeamViewer
What is TeamViewer?
Control your Prestigio device from any computer with a Windows or Mac with your mobile device!
Value and key features: remote control, chat, file transfer, viewing all information about device, list of applications (removing applications), list of processes (stopping processes), get and transfer Wi-Fi settings, screenshot device in real-time, keeping confidential information to the clipboard, secure connection.
Quick Guide for running the App:
1. Run the application.
2. The other side must be installed and running on your computer, the full version of TeamViewer is available for download at: http://www.teamviewer.com/download/
3. Sign in
What is ES File Explorer?
Full-featured file and application manager. Values: all apps in one: file manager, application manager, task killer, cloud storage client, FTP client, and LAN Samba client. App allows Prestigio users, no matter where they are, to manage their resources for free. It is preloaded on all Prestigio MultiPhones and MultiPads since Autumn 2013.
What is NFC and how to use it?
NFC technology makes life easier and more convenient for consumers around the world by making it simpler to make transactions, exchange digital content, and connect electronic devices with a touch. A standards-based connectivity technology, NFC harmonizes today's diverse contactless technologies, enabling current and future solutions in areas such as access control, consumer electronics, health care, information collection and exchange, loyalty and coupons, payments, and transport. NFC technology is supported by the world's leading communication device manufacturers, semiconductor producers, network operators, IT and services companies, and financial services organizations. NFC is compatible with hundreds of millions of contactless cards and readers already deployed worldwide.
Some Prestigio smartphones have an NFC chipset inside and now using your smartphone is much more interesting! On Prestigio MultiPhones there are 2 apps for NFC operations:
1. NFC Task Launcher. Simplify your life with NFC Task Launcher.
A simple tap to control your MultiPhone. Activate profiles, start applications and functions and send information. Availability: preloaded on all NFC-featured MultiPhones.
2. NFC Writer. The easiest way to simply and quickly program multiple NFC tags.
Program tags with web addresses, Foursquare venues, address book contacts, phone numbers, email addresses, and plain text. Availability: preloaded on all NFC-featured MultiPhones.
What is Prestigio Installer?
Among our own Prestigio development products there is Prestigio Installer – a delivery service of new applications, preinstalled on all MultiPhones and MultiPads. Prestigio Installer - a сatalogue of the best in-class 3rd party applications starting from Business and Productivity tools up to Lifestyle and Entertainment applications, which are often distributed on better terms to Prestigio users. Just open the Installer, choose the app and install it in one click!
Why do I need a Prestigio ID?
Prestigio ID – gives you access to special deals and discounts on applications, which are provided by Prestigio MultiStore , access to` 200 GB of cloud storage for free, more than 30,000 free books in Prestigio eReader, as well as the opportunity to learn the latest news about Prestigio products and promotions first!
How do I calibrate the battery?
1) Completely discharge the battery.
2) Charge the battery up to 100% when swithced off.
3) Switch on the battery, and leave it connected to the charger for another 5 hours.
Repeat this action 3times.
How do I calibrate the battery?
1) Completely discharge the battery.
2) Charge the battery up to 100% when swithced off.
3) Switch on the battery, and leave it connected to the charger for another 5 hours.
Repeat this action 3times.
MultiStore application download progress is 0% and doesn’t change.
1. Check if your Internet connection is WiFi (not 3G).
2. Go to Settings -> Apps -> All -> MultiStore -> Clear data.
MultiStore application download progress is 0% and doesn’t change.
1. Check if your Internet connection is WiFi (not 3G).
2. Go to Settings -> Apps -> All -> MultiStore -> Clear data.
Why Apple Watch doesn’t charge on the Wireless Charging station ReVolt?
Please check the firmware version of your smartwatch. If your Apple Watch is updated to watchOS 8.3, the charging issue is due to Apple's firmware.
Now Apple Watch users can upgrade to watchOS 8.4, launched by Apple in the end of January.
Apple Watch users, who have charging issues after updating to watchOS 8.3 in December, should update their devices to watchOS 8.4 to restore charging process in standard mode. Instructions for update Apple Watch you may find by this link: https://support.apple.com/en-us/HT204641
We recommend using only the original power adapter that comes with the charging station. In case of any questions, please contact Prestigio technical support and authorized service centers for diagnostics and solutions. Please find the list of addresses for your country and device here: https://prestigio.com/use
Follow the link to find detailed information: https://prestigio.com/news/revolt-apple-watch-update
Why Apple Watch doesn’t charge on the Wireless Charging station ReVolt?
Please check the firmware version of your smartwatch. If your Apple Watch is updated to watchOS 8.3, the charging issue is due to Apple's firmware.
Now Apple Watch users can upgrade to watchOS 8.4, launched by Apple in the end of January.
Apple Watch users, who have charging issues after updating to watchOS 8.3 in December, should update their devices to watchOS 8.4 to restore charging process in standard mode. Instructions for update Apple Watch you may find by this link: https://support.apple.com/en-us/HT204641
We recommend using only the original power adapter that comes with the charging station. In case of any questions, please contact Prestigio technical support and authorized service centers for diagnostics and solutions. Please find the list of addresses for your country and device here: https://prestigio.com/use
Follow the link to find detailed information: https://prestigio.com/news/revolt-apple-watch-update
Why Apple Watch doesn’t charge on the Wireless Charging station ReVolt?
Please check the firmware version of your smartwatch. If your Apple Watch is updated to watchOS 8.3, the charging issue is due to Apple's firmware.
Now Apple Watch users can upgrade to watchOS 8.4, launched by Apple in the end of January.
Apple Watch users, who have charging issues after updating to watchOS 8.3 in December, should update their devices to watchOS 8.4 to restore charging process in standard mode. Instructions for update Apple Watch you may find by this link: https://support.apple.com/en-us/HT204641
We recommend using only the original power adapter that comes with the charging station. In case of any questions, please contact Prestigio technical support and authorized service centers for diagnostics and solutions. Please find the list of addresses for your country and device here: https://prestigio.com/use
Follow the link to find detailed information: https://prestigio.com/news/revolt-apple-watch-update
Why Apple Watch doesn’t charge on the Wireless Charging station ReVolt?
Please check the firmware version of your smartwatch. If your Apple Watch is updated to watchOS 8.3, the charging issue is due to Apple's firmware.
Now Apple Watch users can upgrade to watchOS 8.4, launched by Apple in the end of January.
Apple Watch users, who have charging issues after updating to watchOS 8.3 in December, should update their devices to watchOS 8.4 to restore charging process in standard mode. Instructions for update Apple Watch you may find by this link: https://support.apple.com/en-us/HT204641
We recommend using only the original power adapter that comes with the charging station. In case of any questions, please contact Prestigio technical support and authorized service centers for diagnostics and solutions. Please find the list of addresses for your country and device here: https://prestigio.com/use
Follow the link to find detailed information: https://prestigio.com/news/revolt-apple-watch-update
Can I install a different version of the operating system myself?
Can. However, in this case, the activation key embedded in the device may not work. We strongly recommend using the software designed specifically for your model. You can download it from our official website
Can I install a different version of the operating system myself?
Can. However, in this case, the activation key embedded in the device may not work. We strongly recommend using the software designed specifically for your model. You can download it from our official website
Can I install a different version of the operating system myself?
Can. However, in this case, the activation key embedded in the device may not work. We strongly recommend using the software designed specifically for your model. You can download it from our official website
Can I install a different version of the operating system myself?
Can. However, in this case, the activation key embedded in the device may not work. We strongly recommend using the software designed specifically for your model. You can download it from our official website